Contact
📞 Contact Us — We’re Here to Help!
Welcome to the OfficialMob Customer Support page!
We’re here to make sure you have the best experience possible. Whether you have a question about your order, need help, or just want to connect, we’d love to hear from you.
💬 Get in Touch
Customer Support Email:
✉️ info@mobshops.com
Social Media DMs:
📸 Instagram: @officialmob
🎵 TikTok: @officialmob
🛍️ Common Questions
Before reaching out, check our FAQ page for quick help on:
Shipping & Delivery
Return and exchanges
sizing help
order tracking and info
📦 Order Support
When contacting us, please include:
Name
Email (the one you used at checkout)
We aim to respond within 24–48 hours (Mon–Fri).
✨ Collaborations & Press
For collabs or press inquiries:
📧 info@mobshops.com
🔒 We Respect Your Privacy
Your information is safe with us. Check our Privacy Policy for details.
Frequently Asked Questions (FAQ)
📦 Shipping Rates & Delivery
We offer fast and reliable shipping! Orders are processed within 1–2 business days, and delivery typically takes 3–5 business days depending on your location. Shipping rates are calculated at checkout.
💳 What Payment Methods Do You Accept?
We accept major payment methods including Visa, MasterCard, PayPal, and Apple Pay. All transactions are secured and encrypted for your safety.
🔄 What Is Your Return Policy?
If you’re not 100% satisfied with your order, you can return it within 14 days of delivery. Items must be unused and in original condition. Please contact us before sending returns.
🛡️ Do You Offer Product Warranty?
Yes! We stand behind our products. If you experience any manufacturing defects within 30 days, please reach out to us, and we’ll help resolve the issue.
📍 Do You Ship Internationally?
At the moment, we ship to select countries. Please check the shipping options at checkout or contact us if you’re unsure about your location.
✏️ Can I Change or Cancel My Order?
We process orders quickly, but if you need to make changes or cancel, contact us within 12 hours of placing the order. We’ll do our best to assist you!